Refund & Cancellation Policy
Last updated 2026-06-18 · How subscriptions renew and cancel, when refunds apply, and how to dispute a charge.
Scope
This Refund & Cancellation Policy explains how paid plans on the Afrikunite platform, operated by Afrikunite Global LLC, a California Limited Liability Company, are billed, renewed, canceled, and refunded. It forms part of, and should be read together with, our Terms of Service. It applies to current paid memberships and to future paid programs as they are introduced (including Verified Provider, Verified Business, Premium Mentor, and Recruiter/Hiring subscriptions). Where a specific plan or promotion states different terms at the point of sale, those terms control.
Membership subscriptions
Paid memberships (e.g., Professional, Business, Community Organization, Organization, Enterprise) are recurring subscriptions billed in advance on a monthly or annual cycle through our payment processor, Stripe. Your selected plan, billing cycle, and price are shown at checkout and on your dashboard before you confirm.
Business & premium listings
Fees paid to publish, feature, or promote a business or other listing entitle you to the listing/visibility for the paid period. Because these are digital services delivered immediately and continuously, fees for a listing period that has already started are generally non-refundable except as required by law or where Afrikunite has materially failed to provide the paid service.
Future provider, mentor & recruiter subscriptions
Programs such as the Verified Provider Program, Verified Business, Premium Mentor, and Recruiter/Hiring Enterprise subscriptions are not yet active. When they launch, they will be governed by this policy and by any plan-specific terms presented at checkout. No charges are made for these programs today.
Free trials
Where a free trial is offered, you will not be charged during the trial. If you do not cancel before the trial ends, the plan converts to a paid subscription at the then-current price and your payment method is charged for the first billing period. You may cancel at any time during the trial from your dashboard to avoid being charged.
Automatic renewals
Subscriptions renew automatically at the end of each billing cycle (monthly or annual) at the then-current price for that plan, using your payment method on file, until you cancel. By subscribing you authorize these recurring charges. We aim to make renewal terms clear at purchase; material price changes are notified in advance and take effect at your next renewal.
Cancellation & timing
You may cancel your subscription at any time from your dashboard (or by contacting support). Cancellation stops future renewals; it takes effect at the end of the current paid period, and you retain access to paid features until that period ends. Canceling part-way through a paid period does not, by itself, trigger a prorated refund of the current period unless required by law or expressly stated otherwise.
Refund eligibility
Refunds are considered on a case-by-case basis and may be granted, at Afrikunite Global LLC's reasonable discretion or where required by applicable law, in situations such as: a duplicate or clearly erroneous charge; a documented technical failure on our side that prevented you from using a paid feature for a meaningful part of the paid period; or an unauthorized charge that is verified. Annual plans canceled shortly after a renewal may, at our discretion, be eligible for a prorated or goodwill refund of the unused portion. Refunds, where granted, are issued to the original payment method via Stripe.
How to request a refund
To request a refund or report a billing issue, email support@afrikunite.com from the email associated with your account within 30 days of the charge. Please include your account email, the date and amount of the charge, and a description of the issue. We aim to acknowledge requests within a few business days and to resolve them promptly.
Billing disputes & chargebacks
If you believe you were charged in error, please contact support@afrikunite.com first so we can investigate and resolve it directly — this is usually the fastest path. Initiating a chargeback or payment dispute with your bank or card issuer without contacting us may result in suspension of the affected account or listings pending resolution. We log billing events and cooperate with legitimate dispute and fraud investigations.
Taxes
Prices are shown in US dollars and, unless stated otherwise, are exclusive of any applicable taxes, levies, or duties. Where Afrikunite or its payment processor is required to collect tax, it may be added at checkout. You are responsible for any taxes associated with your purchase other than taxes on our net income.
Digital services & no-guarantee disclaimer
Afrikunite provides a directory, networking, and community platform. Paid plans provide access to platform features, visibility, and tools — they do not guarantee any business, hiring, immigration, scholarship, funding, housing, or relocation outcome, a specific number of leads, views, or results, or the conduct of any third party. Afrikunite Global LLC does not custody funds or process payments between users and providers.
Applicable law
This policy is governed by the laws of the State of California, United States, and is subject to the dispute-resolution provisions of our Terms of Service. Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the mandatory consumer-protection laws of your jurisdiction.
Changes to this policy
We may update this Refund & Cancellation Policy from time to time; the "last updated" date reflects the latest version, and changes apply to billing cycles beginning after the change takes effect. For questions, contact support@afrikunite.com.
The Afrikunite platform is operated by Afrikunite Global LLC, a California Limited Liability Company (California, United States). This document is provided in good faith and may be updated. For questions, contact support@afrikunite.com (general) or privacy@afrikunite.com (privacy & data requests).